We take care to maintain high standards of service. If we are aware of client concerns or unease we give priority to resolving the matter as quickly as possible and have a clear process to ensure that complaints are handled fairly and within reasonable timescales. Please contact Gwyn Williams at gwyn@cstwealth.co.uk for a copy of our Dealing with your complaint Procedure.
In the event that we are unable to resolve the issue to your satisfaction or within our stated timescales then you may refer your complaint to the Financial Ombudsman Service within six months of the date of our final response letter (after that you lose this referral right.) If you choose that course of action, a copy of the Financial Ombudsman Service leaflet will be sent to you and you may request further copies as necessary. The contact details for the Financial Ombudsman Service (FOS) are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567
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TESTIMONIALS
The staff at CST are always very friendly and approachable.… Read more “Mr JD Dolling, SW Heating Equipment Ltd”
We have been with CST for more than seven years… Read more “Doris Francis, Engineering Services (Bridgend) Ltd”
Our business has been handled by CST for many, many… Read more “Mr & Mrs Rise”
I moved my business to Clay Shaw Thomas because I… Read more “Sandra Wilkinson of Sage Marketing”
The audit was well planned and executed efficiently, with minimum… Read more “GE Carpentry”
Privately and within the company Clay Shaw Thomas provides a… Read more “Seashore Enterprises”
I am very happy with the service from CST. An… Read more “Mr Atkinson “
The family connection with CST goes back many years and… Read more “Dr Jones”
CST are very efficient, courteous and proactive when dealing with… Read more “Mr CMG Adams”
I have been a client for over twenty years and… Read more “Mr J T Wall”
Always one step ahead of the game, CST have helped… Read more “Mr RT Evans”
CST Staff always give unbiased advice in a clear and… Read more “Mr L Branfield”
It has been a professional pleasure working with CST, they… Read more “Mr P Jenkins”
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